Leadership

Guiding the overall direction of the business, our leadership team ensures everything runs smoothly from strategy and growth to maintaining the values that define who we are at Coffee Masters.

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  Alan

  Managing Director

  

  

  Alan

  Driven by an entrepreneurial spirit, Alan established Coffee Masters in 2014 after dedicating over three decades to the foodservice industry. With a blend of experience and creativity, Alan takes immense joy in witnessing customer satisfaction, and in watching the business grow and prosper; all of which is made possible by his skilled and dedicated team!
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  Lauren

  General Manager

  

  

  Lauren

  Lauren is the driving force behind the scenes, ensuring the smooth running of all areas at Coffee Masters. A key part of her daily role is maintaining clear communication with both the team and suppliers, making sure everything is well coordinated and running efficiently. With years of experience at Coffee Masters, she has a deep understanding of the business and is the go-to person for any queries you may have.
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  Stu

  Technical Manager

  

  

  Stu

  Stu plays a central role in maintaining and enhancing our systems across all departments at Coffee Masters. He is essential to ensuring smooth collaboration between teams, developing new solutions while continuously improving existing processes so that everyone stays aligned and operations run efficiently.

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Business Operations

Supporting the business behind the scenes, this team keeps everything on track across finance and people.

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  Robert

  HR Manager

  

  

  Robert

  Meet Robert, our dedicated in-house HR specialist who is responsible for caring for our exceptional team as well as ensuring the smooth operation of our business! Robert offers professional guidance, assisting staff with policies and procedures to ensure alignment across the board. Additionally, he plays a crucial role in our recruitment process when we're seeking new talent to join our dynamic team.
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  Catherine

  Finance Manager

  

  

  Catherine

  Meet Catherine, our Finance Manager! Working behind the scenes, she plays an essential role in keeping our financial operations organised, efficient, and running without a hitch. Her attention to detail helps keep things on track day in and day out. Thanks to Catherine’s expertise and dedication, everything at Coffee Masters runs as smoothly as it does.

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Sales & Customer Experience

The friendly faces our customers know and trust. Helping clients find the right solutions, managing relationships, and ensuring a seamless experience from first enquiry to ongoing support.

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  Verity

  Office Manager

  

  

  Verity

  Verity plays a key role in keeping the main office running smoothly. She manages and supports the team while overseeing order processing, supplier invoices, and purchase order administration. She also maintains the backend of our system, adds new products, and works closely with suppliers to ensure everything runs seamlessly. With a sharp eye for detail and a proactive approach, Verity helps keep operations efficient behind the scenes.
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  Ross

  Business Development Manager

  

  

  Ross

  He’s responsible for bringing in new clients while nurturing strong relationships with our existing ones, helping to keep the business thriving (and the coffee machines brewing). With a genuine passion for building lasting partnerships, Ross plays a key role in our continued growth and ensuring every customer feels valued. He also lends a hand at our roastery, supporting the team behind the scenes.
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  Phil

  Business Development Manager

  

  

  Phil

  Phil is a key driver of Coffee Masters’ growth, bringing a genuine passion for coffee to everything he does. With years of industry experience, he has a deep understanding of what cafés and hospitality businesses need to succeed and is always ready to help find the right solution. Whether he’s visiting customers on-site, designing tailored coffee setups, or offering advice on the latest products, equipment, and training, Phil is dedicated to helping our partners thrive.
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  Rob

  Business Development Manager

  

  

  Rob

  Rob plays an important role in growing the business by welcoming new clients while maintaining strong relationships with our existing customers. Passionate about creating long-term partnerships, he helps ensure our customers receive the support they need while keeping the business running smoothly. His friendly approach and dedication to customer service make him a key part of Coffee Masters’ continued success.
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  Milly

  Barista Trainer

  

  

  Milly

  Milly brings an encouraging, hands-on approach to barista training, helping teams grow their skills and feel confident behind the machine. She makes learning engaging and approachable, whether she’s guiding new baristas through espresso dial-in or refining advanced latte art techniques.
  Passionate about coffee and creativity, she enjoys exploring new drink ideas and finding fresh ways to inspire baristas and cafés alike.
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  Megan

  Admin and Customer Service

  

  

  Megan

  Meet Megan, our Admin and Customer Service Assistant. She’s often the friendly voice on the other end of the phone, helping to process orders, answer enquiries, and make sure every customer feels supported and valued. She also plays a key role in resolving delivery issues quickly to keep everything running smoothly.
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  Aoife

  Admin and Customer Service

  

  

  Aoife

  Aoife is usually the friendly voice you’ll hear on the phone, supporting with order processing, answering queries, and making sure every customer feels looked after and valued, keeping everything running smoothly. Alongside this, Aoife assists with creating our newsletter and helps upload new products to the system, making sure everything is kept up to date and accurate.
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  Emily

  Admin and Customer Service

  

  

  Emily

  Emily plays a key role across all areas of the business, supporting both sales and servicing to help keep operations running smoothly. She works closely with management to ensure tasks are completed efficiently and to a high standard. With a hands-on approach and strong attention to detail, Emily helps maintain consistency across the business, ensuring everything is delivered accurately and to the highest quality.

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Technical Services

Keeping machines running at their best, our technical team handles installations, servicing, and support to ensure great coffee is always being served.

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  Dan

  Engineer & Service Manager

  

  

  Dan

  Dan is a vital member of the Technical team, contributing not only to the repair and servicing of machines and equipment, but also by bringing an unparalleled depth of technical knowledge to the business. He is always available to address any queries and offer assistance in troubleshooting any issues that may arise – nothing is too much of a problem for Dan!
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  Amy

  Service Department Supervisor

  

  

  Amy

  Amy works closely with our engineers, managing their maintenance and repair schedules for coffee machine equipment to ensure your machines stay in excellent condition. She has extensive equipment knowledge and is quick to diagnose and resolve any issues.
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  George

  Engineer

  

  

  George

  George is our reliable and friendly engineer, developing his skills under the guidance of Dan. He plays an important role at Coffee Masters, carrying out maintenance, repairs, and troubleshooting across our machines, quickly identifying and resolving any issues that arise. With strong technical ability and attention to detail, he helps minimise downtime and ensures consistent performance, keeping your business running efficiently at all times.
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  Zak

  Junior Software Developer

  

  

  Zak

  Zak is our Junior Software Developer, working closely alongside Stuart to support and strengthen our systems and processes. He plays a key role in ensuring everything runs efficiently, helping to maintain and improve our internal software, troubleshoot issues, and develop new features that support day-to-day operations. Zak also contributes to automating workflows and enhancing system performance, making our processes more reliable and scalable.

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Operations & Logistics

Making sure everything gets where it needs to be, this team manages warehousing, stock, and deliveries to keep our customers fully supplied.

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  Paul

  Operations Manager

  

  

  Paul

  In our warehouse, Paul is the driving force behind the seamless flow of operations. Ensuring that our orders are consistently fulfilled on time, his responsibilities include overseeing the receipt of goods and managing dispatch operations. Paul loves collaborating with his team to continually enhance processes, contributing to the ongoing success of Coffee Masters.
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  David

  Warehouse Supervisor

  

  

  David

  David is an integral part of the team, managing the daily flow of warehouse goods. He carefully picks, packs, and dispatches orders to ensure they are delivered on time, while also receiving deliveries and updating the stock system to keep everything accurate and visible for the team. David also helps keep the warehouse organised, ensuring effective stock rotation and efficient storage throughout.
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  Richard

  Warehouse Operative

  

  

  Richard

  Richard operates within the warehouse, meticulously picking, packing, and organising orders to guarantee a timely dispatch and receipt. Richard is frequently engaged in receiving Coffee Masters' stock deliveries and utilises the stock management system to document any new arrivals, facilitating seamless management for the entire team.
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  Harry

  Warehouse Operative/Driver

  

  

  Harry

  Harry is a reliable and friendly member of the team, helping to ensure every order is prepared accurately and reaches customers in perfect condition. Based mainly in the warehouse, he plays a key role in packing orders, organising stock, and keeping day-to-day operations running smoothly. Harry also assists with deliveries, supporting the team out on the road when needed. Whether in the warehouse or lending a hand on deliveries, he is an important part of keeping Coffee Masters moving efficiently.

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Roastery & Production

At the heart of what we do, this team roasts, prepares, and packs our coffee with care, maintaining quality and consistency in every batch.

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  Anthony

  Roastery Manager

  

  

  Anthony

  Anthony is a passionate coffee enthusiast and Roastery Manager, responsible for overseeing the sourcing and ordering of green coffee as well as managing all aspects of the roasting process. He ensures the roastery operates smoothly while maintaining exceptional quality and consistency in every batch produced.
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  Nigel

  Production Assistant

  

  

  Nigel

  Nigel plays a vital role behind the scenes at Coffee Masters, based in our roastery where he ensures every order is carefully packed and prepared for dispatch with precision and attention to detail. From managing stock to coordinating deliveries, he helps keep the roastery running smoothly day in, day out.
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  George

  Production Assistant

  

  

  George

  George plays a key role in the day-to-day operations of our roastery, supporting the packing and dispatch process to ensure every order is sent out on time and in perfect condition. As a Production Assistant, he works closely with the team to pick and pack products, manage stock, and help maintain a clean and efficient working environment.
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  Rory

  Production Assistant

  

  

  Rory

  Rory is a vital part of the roastery team, working behind the scenes to help keep our production line running smoothly. As Production Assistant, Rory supports the day-to-day packing process, preparing orders, organising stock, and ensuring everything is packed with care and attention. Rory also assists with roasting operations, helping to monitor roast batches, maintain consistency, and ensure beans are handled and developed to the highest quality standards before packing.

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